#RobinsonsLasPinas just totally fucked up movie night for my family and I as well as other people. We had RESERVED seats and when we got here, there were people on our seats. Apparently, they sold our seats to another and its suddenly FIRST COME FIRST SERVED. WTF?!?!?
Manager when called just cried. CRIED! As if her tears can fix the problem. Solutions provided were: we'll move you to another day and time but its still not reserved. Or we can seat in the middle aisle.
This is so wrong in so many levels. We bought the ticket last Wednesday. I AM SO PISSED!!! This is my Mom's first movie to watch in 6 years. The amount of inconvenience and stress this has given my family and I is freaking off the charts.
Till now, we are here and the manager still hasn't fixed anything. This is the worst customer service I have ever encountered. Manager was completely worthless. She can't even provide any compensation and WE, the customers who were already hassled, were the ones to come up with solutions or alternative. To say the staff is incompetent would be an understatement.