We were visiting my cousin and his family who was checked in at Sofitel. They told us they weren't impressed with the food they had during lunch at Spirals and that it wasn't worth the money spent. They asked if we could buy Chinese food outside and bring it over to him and his family. When my brother arrived with the food, I went to get him from the door to help him. This is where things went terribly DOWNHILL.
The security STOPPED us from entering. They asked why we had food and so I told them why. They said they had a policy AGAINST bringing of food. I have been to so many hotels and this is the first time I have ever heard of something like this. The security guy asked the following:
1. Who was the food for?
2. How many were eating?
THIS WAS SO INTRUSIVE ON PRIVACY.
Still, we answered. When we said it was for my cousin and his family, the security said, "isn't that a lot?" He then asked again. He must have asked 3x. He kept making side comments that the food was too many.
First of all, WHY DOES HE CARE? It was like he was insinuating we were lying or that my cousin and his family were "patay gutom" because the food was "too many."
I asked for a manager and they just looked at me. I stormed inside and asked for the manager and ended up talking to STEVEN HEINIG who is the MOST INCOMPETENT manager on duty I have ever spoken to. He was probably 2nd to a manager I spoke to at a local shopping mall but this was more disappointing because he's with SOFITEL and SOFITEL is supposed to have HIGH standards but this was LOWEST of the LOW.
He told me that they DISCOURAGED bringing of food for guest. I clarified that it is simply discouraged but it isn't not allowed. He agreed. Then he reiterated that it is discouraged of which I had to repeat again that yes it may be discouraged but it doesn't mean that it is not allowed. He agrees again.
FRUSTRATING POINT: He got the paper showing that it is noted that it is discouraged BUT AGAIN, WHAT IS THE POINT? It simply said it is discouraged. Also, does this mean that Sofitel is forcing its customers to eat their food? My cousin wasn't happy. Why should he spend 3k on a meal per person that did not make him happy?
TOTAL MAD SKILLS IN BEING WORTHLESS. The manager did not even walk me to the door. He did not even personally speak to the guard. He "radioed" when he was but a mere 20 step away. Talk about LOUSY service.
It was abhorrent and truly disappointing. I was thinking of checking in for Mother's Day weekend with my Mom and family but with what happened, I don't see Sofitel as worthy of my hard earned money.
The only good thing about this place was the view. Sheesh.