Rufos' Double Bad Experience

Dear Rufos,
 
When you contacted me to make up for the awful Sinigang experience I had, I felt happy that there were still owners who cared about their customers and making up for the bad experience customers have. However, it took a follow up for the supposed setting of "making up to me" happened.

I set it to happen today, Mothers Day. It was supposed to be an early merienda kind of thing. This was set last week. The group manager tells me, "may internal happening lang po. You may dine at our other branches."

So ako na nahassle, ako pa nagfollow up, at ngayon, ako pa ulit maghahanap ng ibang branch? This is your way of making up for the bad experience? By giving me another bad experience?

Slow clap Rufos. Slow clap. Disappointing is an understatement. ‪#‎EpicFail‬ ‪#‎PoorCustomerService‬

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2 comments:

  1. This serves as an early warning....been wanting to try their tapa...kasi famous daw eh hindi ko naman masyadong nababalitaan...but neweiz magset ka na lang ulit ng date tapos sila ang wag na wag mong sisiputin...I was thinking sinadya nila yun to make you feel bad...ewan ko...naisip ko lang...heheheh

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  2. Hi I think I saw you earlier sa Swansen launch in SM North. Anyway, I was planning to visit Rufos's sana in Retiro since we live near there. What branch did you visit pala? Na-intriga tuloy ako dun sa 'internal affair' part. Anyway, maybe it's best I visit them on a weekday probably Monday or Tuesday and not on weekends or holidays.

    Rattus
    www.ladyrattus.com

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