Every small and medium-sized enterprise, government agency, and even non-profit organization needs MSPs. Since the pandemic struck, most businesses have been forced to learn new approaches and management practices to help them protect their businesses and keep delivering services to their customers.
The enforced lockdown affected businesses negatively, highlighting the importance of improving overall efficiency and optimizing workflow in times of crisis. This is even more important for firms under managed services providers, which may likely manage various customers' systems and assets.
If a managed service provider fails to protect their efficiency and productivity to customers, especially during times of crisis, there may be disastrous consequences. Customers should feel secure and safe in the knowledge that their service providers are capable of managing crises. This page has suggestions for retaining customers.
The Concept of Managed Service Provision
A managed service provider, also called MSP, is a company (mostly third-party) that manages the end-user and information and data technology infrastructure systems of clients remotely. MSPs handle management services daily so that client organizations can turn their attention toward improving the services they provide without the worry or fear of service interruptions and frequent system downtimes.
While some of these MSPs specialize in defined segments of IT, such as storage of data, others are more focused on defined vertical markets, which may include financial, healthcare, legal, or manufacturing services. The great thing is most of these tasks can be done remotely.
The evolution of MSPs started in the early 90s when application service providers surfaced, offering a higher level of service for the hosting of remote applications. These providers helped create a path for cloud computing and other organizations that provide remote support for clients who need support with IT infrastructure.
MSPs focused on remote management and monitoring of networks and servers in the beginning. However, over time, it has expanded to differ from the services other providers give. Nowadays, the terms managed service providers and cloud service providers are used interchangeably as long as the services are delivered remotely and are supported by service level agreements (SLA).
- Offer staff technical support.
- Handle IT infrastructure management.
- Integrate cybersecurity to IT software.
- Handle management of contracts.
- Provide services in payroll.
- Offer risk and compliance management.
- Access the account of user access.