Yesterday, I had to rush to Makati Medical Hospital because the father of one of the person's dearest to me suddenly passed away. It was very sudden and therefore unforeseen.
When I first saw A, he looked like he was in a state of shock. It was understandable. I told him and his sister to go home and tell their mother about what happened. I told him that I would be the one to process the papers and billing.
It was the start of a long and tiring process.
Apparently, for all the talks of caring for their patients and the people who go to their hospital, Makati Med failed to foresee what happens when a patient dies. Either that or they don't care.
Yesterday, I was sent to Admissions, Laboratory, Billing, and Patient Relations. Since it was a first time for me to actually process papers concerning the death of a relative, I was lost. I asked people around but it seems that aside from the following information, no one really tells you what happens. I tell you, I went around and around because I kept getting sent to different offices.
- pay the bill
- call a funeral service to get the body within 24 hours because apparently if the body stays for more than 24 hours, it goes to a freezer
Some few things to remember.
- 24 hours start when the patient is declared dead. Yes, they don't care that the first few hours would probably be a shock to you and you won't be able to think of a lot of things.
- You need to ensure that a funeral homes will be notified because they will not release the body unless it is the funeral homes that will be taking it from the morgue.
- The bill needs to be paid in full before they will release the body.
- Someone needs to sign the death certificate. Scary thing is, they didn't even ask for my ID when I told them I would just be the one to sign it.
- You are entitled to a 20% discount on the bill.
- The nearest living relative of the person who passed away gets Php2000 from the local government unit.
- You are entitled to bereavement benefits from SSS.