Wednesday, April 2, 2008

why I hate Goldilocks ...

I loved Goldilocks. Seriously. When I was a kid, all my birthday cakes were from Goldilocks. When I was growing up, whenever I would buy cakes for a friend or a boyfriend or actually just about anyone, I would always get one from Goldilocks. And it's not just their cakes that I loved. I loved their Window Cathedral Gelatin. I loved it to the point that I can eat an entire cake all by myself.

You noticed how I kept saying I LOVED with a D? Yep, its pas tense meaning I no longer love them. But why you may ask? It's such a part of my childhood that I never even thought that I would not love it when I had a kid of my own.

It happened over a week ago. I was on my way home from work when I passed by a Goldilocks shop in my area. I thought I deserved a reward for all my hard work so I bought myself a Window Cathedral. I was really looking forward to devouring it too. When I got home, exhaustion overcame me so I put it on the ref and thought I would eat it later. Expiry date on the tag said it would expire in 5 days from the date I bought it.
Guess what? It expired after 6 hours. I slept for about 6 hours and when I went to the ref to get it, it was already stinking to high heaven and hell. I was so disappointed. I called their customer service hotline and reported the case. They told me that since it was a Saturday, I needed to call back on Monday to report it. I asked if I needed to keep the stinking thing and they said no. I told them the receipt was no longer with me because I did not think that I would need it and that I normally do not keep the receipts of my take out purchases. I don't know if you do but I don't see the point in doing that.

Monday came and I reported the incident. This really OBNOXIOUS manager took my escalated call (yep, I was that upset) and told me that I should have kept the spoiled food as evidence that I did purchase it from Goldilocks. Take note that this is Monday and the spoiled food was bought Saturday. So I told him that I didn't keep it because it was spoiled and smelly and he said that there is nothing he can do for me anymore.

So there. I got ripped off my money and I got really bad service. Not to mention that I no longer feel safe buying from Goldilocks. So much for their tagline "Pasalubong ng Bayan." which loosely translates takeout for the family. Yeah right! If you wanna kill your family with spoiled food, go ahead and buy from there.

Sheesh. I hate Goldilocks now. So you should beware when buying from them. Don't just check the expiry date but check the food as well.


  1. That sucks. You should report them and tell all your friends.

  2. I'm sorry about your bad experience with Goldilocks. That was a poor reaction on the part of the manager. They should learn about proper customer service.

  3. I know. It really sucks and I hate them. I've not bought anything from them on principle.


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