Lao Tzu: Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love.
In the office, this is better known as positive reinforcement or positive scripting. It's when someone really screws up but you don't want to tell them straight to their face that they did and so you resort to using this. I think in some ways, it is a good thing.
It does make me wonder though why we can't do the same thing at home? Why at times we are more inclined to be nicer to strangers than to our own families? Why do we make it a point to remember our boss' birthday and get him something small or nice but forget our own aunt's or cousin's birthday? Why do we hold the door open for other people but not do the same for our own granmother or mother?
Why do we forward text messages to our friends but can't say I love you even through text to our own parents? Why is it easier to open up to others than it is to our own family members? Shouldn't it be the opposite?