I haven't taken in calls since 2004 ... that was 6 years ago. The past week, I started taking in calls again for the entire day and at the end of the day, I feel so drained. DRAINED. Seriously drained.
It's amazing how 6 years managed to erase the memory of how tiring it can be to take in at least 70 calls a day. Anyone who says that its an easy job deserves to be shot in the head multiple times.
Yes, you may just be sitting there, airconditioned, and looking relaxed but it is nowhere being relaxed especially when you are minding the customer satisfaction level, your average handle time, the quality people listening in, and just the fact that you could possibly screw up the account. Sheesh. No wonder people feel so burnt out.
So to those who take in calls for a living, I salute you. IT.IS.SO.HARD!