Uber Driver endangered my brother's Life


Uber promised a SAFE ride. When you book a ride, you are supposed to get to your destination safe and sound. This is what they promise you. This is why people book it even though it may be a bit more pricey than a regular taxi. Supposedly, you are to get the following when you book an Uber car.

1. No questions or qualms about the destination. You book an Uber car and you are promised to get to your destination safely.
2. No complaints about your destination as long as it is within Metro Manila.
3. Professional attitude from your driver.
4. They will know the way to your destination because they use WiFi and they have Waze.
5. You will not be kicked out of the car or treated with disrespect by the driver.

This is not what happened to my brother when he booked Nonito with plate number AAX9990. This guy was unprofessional right from the start. He was already complaining the moment he saw that my brother lived in the South. He said:

1. I live in Quezon City.
2. He was new.
3. He did not know the way.
4. Give him directions since he did not want to follow what waze was showing.

So my brother did. At some point, my brother repeated an instruction twice. Apparently, this guys had inferiority complex and thought it to mean that my brother thought he was stupid because he became upset and said that there was no need to repeat instructions since he was not dumb. My brother then responded that since he didn't know the directions, he just wanted to make sure the driver heard him. This started a word war ending with the driver kicking my brother out of the car since he did not know how to get to the destination.

TALK ABOUT UNPROFESSIONAL BEHAVIOR.

He wanted to kick my brother out of the car at 5th Avenue corner McKinley Road. My brother refused because it was not a safe place. My brother told him to just drop him off at Shell Ayala corner EDSA. Now this guy wanted to be paid even though he didn't bring my brother to his destination and when my brother refused, he badgered my brother. Thankfully my brother saw a roving guard and approached him. The driver started yelling at my brother that he was going to have him policed.

After a minute the driver went back to his car so my brother left. When the driver noticed this, he started running after my brother and of course, any sane person would fear for their life when you have a crazed maniac running after you. Thankfully my brother escaped this monster and was able to hail a cab.

My brother then called me and was wheezing. He was having an asthma attack because of what happened.

My brother is now safe at home but we fear because the driver knows where he works and lives. If you know who this man is, we need his name so we can file a report against him. He should now be driving out there. He might be endangering someone's life.

This is such a failure on Uber's part. Their screening process of drivers need to get better again. This man was violent and unprofessional; uncouth and rude as well. He should be taken off the road.

PS. We posted and asked via social media because per privacy protocol of Uber, they cannot disclose the driver's name.

Update July 11, 12:08pm

Someone from Malaysia called to apologize. Serena of Uber Malaysia said they will cooperate and give us details of the driver last Saturday. Sunday I received an email stating they cannot help because of privacy policy.

This was the last update. I have emailed multiple times. I have posted on their Facebook Page. I have private messaged as well. I have tweeted and tagged Uber_PH as well as Uber_Support. Uber does not care about it's riders. I also checked the reimbursements from previous complaints on my debit card and it never came but that is another complaint and blog post. People need to be aware that Uber as a company does not care about its riders.

Update July 12, 12:32 AM

Praise God someone finally sent us his full name. A former employer informed us he used to be a bodyguard. Said employer also stated that he always gets into fights and this is why he decided to send us the information because this Nonito can be violent.

We will report this to LTFRB and the police tomorrow. Thank you everyone.

Update: 11:21 AM

Uber Philippines finally called. We will have a face to face with the driver. Apparently it takes A LOT OF TWEETS, EMAILS, Facebook private messages, SHARES, and this post going semi-viral for them to pay attention. Sigh. Hopefully, we come to a closure.

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77 comments:

  1. The very reason why I UBER for 2 years now is for my safety's sake. regardless of the frequent price surges in my regular commute with them I'll rather feel safe and comfortable. BUT after reading this and with my several unpleasant UBER rides now I am fearing that I might encounter such driver. Lately, been noticing new UBER drivers with bad attitude. I just recently had an had a road accident involving my UBER car. It seems that UBER standard is going down the drains. UBER Philippines should ensure the safety of the passenger since this is how they market their brand. What can I say but be aware that not all UBER rides are safe. #UberRider

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  2. Thanks for sharing but you dont have to ask for his info here. All you have to do is email a feedback to uber about what happened. Maybe you can send them the infos you have too. They usually respond within 30 mins with all infos you need. At the same time will make necessary action.

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    1. They refused due to privacy of their drivers. They cannot disclose. Hence, the need to seek out things via social media. I have never done something like this but when its the safety of my brother, I will do what I can to ensure he is kept safe. He's family.

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    2. Yep,

      Just give the guy a 1 star and you will be required to provide feedback. and tell them what happened, you may also send out an email to uber regarding his rude behavior.

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    3. Email & tell Uber to remove the driver from their Uber system because of.... (write all your concern & complains)... yes, you can do this & I'm sure Uber will do action.

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    4. info* its already in plural form no need to add "s"

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  3. I'm a regular rider of UBER. This story makes me cringe. I can't imagine if this happened to me too. More and more unpleasant and scary experiences are now being told. UBER should really take some action. Nakakapagtaka saan galing yung 4.7 rating nya. Ano yun, natsempuhan lang yung brother mo Ate ng init ng ulo?

    Anyway, I still do believe there are far more great, humble and decent drivers ng UBER. But this incident, just like to others that were recently told over social media, shouldn't be ignored. I hope UBER contact you Ate immediately and do something about this. And I hope your brother's all fine now.

    Louise | Tales & Escapades

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  4. You can actually reportthe incident with Uber and make sure that the driver is blocked from his account, too.

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    1. Already did but blocking is not enough. He should be taken off the road. If he can do this to my brother, he can do it to someone else. The way my brother describes it, he felt he was in World War Z. It was that traumatic.

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    2. Hi Maam Kathy. Sorry about your experience with this Uber Driver. I am also an Uber Driver/Operator. He's attitude is very unprofessional, He should not be in Uber platform. For faster actions, you can submit your formal complaint to Uber Office at GF The Square Greenfield District, Shaw Blvd. cor Santo Cristo, Mandaluyong. Today, we have problems with Uber Support through emails so better visit them personally. Thank you.

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  5. ipina blotter nyo sana at nariport na rin sa uber. be safe always

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    1. This is why we are asking for the name of the person. Thank you.

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    2. Though there is the privacy issue, when there is a valid complaint and is a feeling if endangerment, that privacy is waived... You can sue uber as well if they do not cooperate, send complaints to dotc 're: uber and be sure to have the driver blottered at a police station.. Even without the full name...That kind of driver is dangerous,your brother was lucky, he was able to get out and left ssafely.. Nonetheless, you guys will still have to be careful because the driver is mentally unstable... God bless you!

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  6. my gosh! this is scary, disturbing and absolutely unacceptable! i hope Uber does something about this. I take Uber pa naman alot because I trust their safety claim.

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    1. I just recently started using Uber (am not from Manila) and so far, so good but thank you for this warning. I'll watch out for Nonito (just in case Uber does not kick him out) and I'll also be more alert each time I take an Uber ride.

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  7. Have you reported him to Uber? Please do so that he may be banned from the system.

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  8. I use UBER as well lalo na when I'm in a hurry. Especially nung pregnant ako because I know that it is safe. That's is why we decided to be a partner and my hubby now drives as an uber partner. Meron tlgang mangilan ngilan na may attitude. Before nga nung pregnant ako gzto pako sunduin sa ibang location instead sa drop off ng ofis ko kze papasok pa daw cia. Kung di ko pa cnabe na buntis ako ndi cia papasok sa drop off. And he wants to pick me up pa sa lugar na no loading and unloading area. Report ko nga agad.

    Report it to UBER automatically kze naiinform kgad ung driver once he did something wrong. Kze nakikita ko un sa end nmin. kze nung may nag report sa hubby ko na complaint regarding no toll pass na alert kgad kme. Nkakatawa lang kze alerted kme kgad for that. Bago plang kme kaya la pa kme RFID na apply may nag reklamo na agad. lalo na cguro ganyang cases maiinform yang driver na yan. Pero thanks for sharing at least aware kme kng anu name ng driver na yan and plate number ng car.

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    1. Maybe you can help out and bring this up with uber head office, since you are a partner and may have a direct line with them

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  9. Well you have the plate number, file a police report using the plate number. If it's just a driver you'll be directed to the owner of the car and most likely the operator. In some cases it could also be the driver himself. Uber will only block/disable his Uber account, other than that you have to escalate this higher if you want something else.

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  10. Suggest to blotter UBER itself para umaksyon!

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  11. Go to LTO and report the driver. Since you have the plate number, they can trace it na.

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    1. Hopefully something will be done ao he will learn his lesson.

      Thanks for sharing this and hope your brother is better now.

      Pls keep the public updated. Thanks.

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  12. uber driver/operator here. first of all this is unacceptable. and i agree that this needs attention.

    4.7 rating then that attitude most probrably means he's new.

    please report this to uber and know his punishment. (permanent deactivation? 1 week deactivation? etc.)

    the report will also ensure your safety since there is a record he picked you up and knows where you live.

    lastly, please do not sterotype all uber drivers like this. to be honest, an uber driver is very hard. aside from braving traffic the whole day literally. we mak sure that riders have the best ride (although there are isolated cases like this).

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  13. I wish there's a way you can report it to uber authorities. Uber in some countries are apparently banned. Anyhow I'm a frequent user of Grab rather than uber I also like grabs app platform.

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  14. Aside from reporting to uber you may file a complaint at the LTFRB. You may post it at their facebook page and they will summon the driver and the operator.

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  15. LTO and/or LTFRB are the best options for you right now. I have never tried Uber. Always been a Grab user. I have yet to experience this with them. What I noticed was, you do not have the complete name of the driver, unlike Grab, you'll have it from the moment the driver accepts your request.

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  16. Mas madali yan i post mo yan sa groups like topgear tapoa i post mo sa bayan mo ipatrol mo or i message mo sa kanila tutal may info ka naman ng driver kayang kaya nila aksyunan yan

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  17. "Thankfully my brother saw a roving guard and approached him. The driver started yelling at my brother that he was going to have him policed.

    After a minute the driver went back to his car so my brother left. When the driver noticed this, he started running after my brother and of course, any sane person would fear for their life when you have a crazed maniac running after you. Thankfully my brother escaped this monster and was able to hail a cab."

    I'm sorry but I got a little bit confused about this part. Your brother saw a roving guard but he was still inside the car right? How did he approach the guard? Also, where did the driver go as you said that he went back to the car. I'm just trying to understand the story better because I pass by 5th cor. Mckinley Rd every day and I can attest that it's not dangerous at all. Your brother could have walked a little bit and he could have rode a BGC Bus. I'm not trying to invalidate his experience but I'm just trying to understand his point of view better.

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    1. No. It was in Ayala that my brother saw the roving guard. He was already out of the car and the driver was badgering him to make the FULL payment eventhough he did not bring my brother to his destination. Also this was at past midnight already. I think there's no more BGC bus and for you the place may be safe but we find it not so. Thanks for asking.

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    2. If the payment is by phone and card, how could the driver demand payment? If you've already had bad experiences with Uber regarding your card, why did you not discourage your brother from using them? I also cannot imagine any driver abandoning his car in that area. He in turn could have simply reported your brother for non payment and left it at that. What age is your brother? What does it mean to have someone 'policed'? My partner and I use Uber several times a week and have always found their drivers to be both courteous and cautious on the road. I would really like to hear the drivers side of this incident before coming to any conclusions.

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    3. There is a CASH option. Hence, he demanded payment. Second, I asked the same thing as to why the driver went ballistic and run after my brother. He could have just reported my brother and I wished he did so that my brother wouldn't have had an asthma attack (which wasn't fake bdw.) What does it mean to have someone policed? He wanted to get a policeman and have my brother jailed. You are lucky and should be grateful then that all your Uber driveres have been courteous. Research and you will see that there have been an increasing number of Uber drivers who are not good.

      Why did I encourage my brother? Because I am not biased and I know that a few not so good drivers does not mean that Uber as a whole is bad.

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  18. I suggest you take it a step further and report to LTFRB and the police.

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  19. Just report it to Uber. Explain further why you need the driver's name. They will respond to you quickly..

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  20. Just report it to Uber. Explain further why you need the driver's name. They will respond to you quickly..

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  21. Just report it to Uber. Explain further why you need the driver's name. They will respond to you quickly..

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  22. Report this directly to Uber via email.

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  23. Report this incident directly to Uber via email

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  24. Report this directly to Uber via email.

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  25. Also had my fair share of rude uber drivers and complaining about destinations, getting lost, bad driving ETC. had to get out of the car too. Emailed and gave a lot of feedback to Uber. But this was 3 weeks ago. did not hear a thing from them. I also hated the fact that I had to pay for it coz by default my uber rides are charged to my card. Uber Philippines is not really doing a good job in maintaing the quality of service they provide. It is slowly getting closer to the rude service that we get from a lot of metro manila taxi drivers.

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  26. I booked this driver just last month. He did the same thing that I should give him the directions instead of following waze.

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  27. How have you reported the incident to Uber? My experience is that they are very responsive. This morning, I gave an otherwise polite driver four--instead of five--stars, because he was driving with a male companion, which alarmed me because I got into his car at midnight. Not only did Uber apologize, they automatically refunded my payment.

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  28. Suggest you email LTFRB. They will have a hearing about it. Driver will be threatened with a fine if he does not show up. your brother does not even have to show up for the hearing

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  29. You got the plate number, why don't you file a direct complaint to the police and LTO/LTFRB. They will know who the driver was and they will have basis for action and investigation when you file a formal complaint. Maybe you'll get some results there.

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  30. A formal complain should be given para mahalungkat ng court cguro.. for now Uber cant give you anything due to their policy.. go to the LTO.. have them check the car plates owner... for sure lalabas yan.

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  31. I find this post a very one sided... I'm sure if the driver really did that..? there must be a grave reason why.. sabi nga nila there is always another side of story. I am an Uber operator I have 5 units with uber and pag nakakausap ko mga drivers ko madlas mag kkwento sila about those rider na ang tingin sa mg uber driver e SLAVE... andyan yun mag bibida bida sa daan tapos pag naipit sa traffic magagalit.. andyan yung gusto sa mismong tapat ng pintuan nila ibababa kahit tipong tricle lang ang pwede magkasya para lang makita ng mga friends nya na bumaba sya sa kotse.. eto ung mga social climber na masabi lang na naka kotse paguwi sa kanina... Its a good thing my drivers are all so patient and can handle difficult people most probably like your brother... I don't know... but I have this feeling that your brother did something terribly wrong that made this driver go wild and pisssed...

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    1. First of all, of course it is one sided. I heard my brother's side and I also know my brother. He is not perfect but he is not an evil person who deserves to have to run for his life. Let's say for example said something wrong, does that warrant his life being threatened? NO. Also, Uber drivers really should be patient because you are in the service industry. My brother is as well and he knows how to be nice because he also works in hospitality. THERE WAS NO JUSTIFIABLE REASON FOR THAT DRIVER TO DO WHAT HE DID. Sheesh. Victim blaming. I can guarantee you that we are not social climbers. we have never demanded the things you have mentioned that other riders do, and we do not see Uber drivers as slaves. Also, we have used this service over 100x since it started and this is the first time this has happened to any of us. His life was threatened. Enough said. Your feeling is not validated nor warranted.

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    2. I agree Vonzon! Lahat ng nasakyan kong Uber/ Grab are very professional for one, yung buong info nila nasa database and easily retrievable, yun ang isa sa mga or yun lang pinagkakabuhayan ng isang tao. Actually, i've heard and read lots of complaints naman sa mga riders, but never akong nakakitang memes or posts about it. It's not about victim blaming, something must have really triggered the driver.

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    3. VONZON - dropping you off at your doorstep is Uber's guarantee. It's why they charge more than the regular taxi. Yes, some passengers can be rude and demanding but that doesn't mean the driver should engage. Just like it's passengers, Uber drivers can report to Uber any bad experience with a passenger to warn fellow drivers. This is exactly the kind of news taxi drivers are waiting for, you know. They can't wait for Uber and Grab to fail and in this case, Uber faiked miserably.

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  32. That's why I don't do UBER. I Grab. Take care.

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  33. I'm in no way related to Grab but they take actions much faster. First of all, these booking apps have the responsibility to screen out their drivers so they better make sure they have good character. I had an incident with Grab where I booked a car for 4 elderly women. I already paid the fair when they got in and the ladies knew about it. The driver tried to fool them by saying that they need to pay more due to the impending heavy traffic, since it was a car and not a taxi, it wasn't metered so they asked for the amount from the driver and said "The meter on the internet says you have to pay twice the amount". LUCKILY I called one of these ladies and asked how they were and they told me they don't have the money to pay for the additional fee the man was asking from them. So, I called the driver and told him that i would report on him but then he insisted that "The internet said blahblah" so I told him I'm a regular Grab user and that he will surely lose his job for what he was doing. I emailed grab and I got a response within the day that they have accepted my report and they will investigate on it. A day after, the operator called me to apologize and good thing that there has also been several complaints before about the said driver. AND YES he lost his job.

    I mean cmon UBER first of all it's your fault that you hired a man with such quality. If only UBER dug deeper into asking previous employers they would have found out about him being dismissed from being a bodyguard due to aggression issues (I read it in the comments)

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  34. I'm in no way related to Grab but they take actions much faster. First of all, these booking apps have the responsibility to screen out their drivers so they better make sure they have good character. I had an incident with Grab where I booked a car for 4 elderly women. I already paid the fair when they got in and the ladies knew about it. The driver tried to fool them by saying that they need to pay more due to the impending heavy traffic, since it was a car and not a taxi, it wasn't metered so they asked for the amount from the driver and said "The meter on the internet says you have to pay twice the amount". LUCKILY I called one of these ladies and asked how they were and they told me they don't have the money to pay for the additional fee the man was asking from them. So, I called the driver and told him that i would report on him but then he insisted that "The internet said blahblah" so I told him I'm a regular Grab user and that he will surely lose his job for what he was doing. I emailed grab and I got a response within the day that they have accepted my report and they will investigate on it. A day after, the operator called me to apologize and good thing that there has also been several complaints before about the said driver. AND YES he lost his job.

    I mean cmon UBER first of all it's your fault that you hired a man with such quality. If only UBER dug deeper into asking previous employers they would have found out about him being dismissed from being a bodyguard due to aggression issues (I read it in the comments)

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  35. I'm in no way related to Grab but they take actions much faster. First of all, these booking apps have the responsibility to screen out their drivers so they better make sure they have good character. I had an incident with Grab where I booked a car for 4 elderly women. I already paid the fair when they got in and the ladies knew about it. The driver tried to fool them by saying that they need to pay more due to the impending heavy traffic, since it was a car and not a taxi, it wasn't metered so they asked for the amount from the driver and said "The meter on the internet says you have to pay twice the amount". LUCKILY I called one of these ladies and asked how they were and they told me they don't have the money to pay for the additional fee the man was asking from them. So, I called the driver and told him that i would report on him but then he insisted that "The internet said blahblah" so I told him I'm a regular Grab user and that he will surely lose his job for what he was doing. I emailed grab and I got a response within the day that they have accepted my report and they will investigate on it. A day after, the operator called me to apologize and good thing that there has also been several complaints before about the said driver. AND YES he lost his job.

    I mean cmon UBER first of all it's your fault that you hired a man with such quality. If only UBER dug deeper into asking previous employers they would have found out about him being dismissed from being a bodyguard due to aggression issues (I read it in the comments)

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  36. OMG this guy is crazy! This is why I have always preferred Grab as to Uber. Quite a similar experience to yours with the rude driver. Had a driver pick me up at a nearby mall beside my school and since Uber is supposed to be of convenience and safety, I was so confused when my driver was complaining that he had already passed my pick up point (despite texting him where he was) and since I just wanna go home and asked the driver where it was less of a hassle for him, he said that I had to walk to the nearby shrine so it he won't have to U-Turn. As a HS student with numerous valuables on me, the walk to the Shrine is out of the question as I do not want to risk getting robbed. These UBER drivers are crazy!

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  37. There are two sides for every story. Uber is not one sided. They protect both the driver/operator and the rider. Having a 4.7 rating is not bad. Actually that is already high. Someone, from either party, could have started the incident. Yes we heard your brother's side. But have you heard the driver's side as well? You are vert quick to say remove him from Uber but did you think about his family. The people who depends on his daily earnings? What if he was going through hell that day? Like his car is about to be pulled out or maybe as bad as having a dying loved one?
    I am not saying that your brother did all these to happen. What I want to reiterare is to get the other side of the story. Know what happened. At the end of the day, we all do something stupid at work even if we don't intend do due to circumstances. Just like us, customers, they also have a life to live, a family to feed, bills to pay and hell to go through everyday. Everyone needs their jobs, everyone has a right to defend his actions, everyone needs a second chance

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    1. Yes there are two sides. HOWEVER, no matter how bad a day he was having, NONITO GUMAYON HAD NO RIGHT WHATSOEVER TO THREATEN SOMEONE'S LIFE. If you can't get that simple thing through your head, then this conversation is over. Having a godawful day does not give you the right to badger, harass, or make someone feel threatened. NOT ACCEPTABLE.

      You thought of his life, his family? What about us? What about my brother? He should have thought of that too before he started running after my brother. Sheesh. VICTIM BLAMING AT ITS FINEST.

      Delete
  38. i am a regular customer of Uber and never had any bad experience aginst its drivers.

    however, this will definitely serve as warning to me

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  39. The least that Uber can do is to block the account of this driver and provide you some compensation like a refund or so. Should you wish to take legal actions, get a lawyer and file a legal complaint.uber can only do so much so if you feel like your brother is violated, seek for a professional advice na.

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  40. Perhaps you should remove the name and picture of this person now that you claim you will meet him. Regardless if its your brother or not, what really happened only the two of them will know. So I don't see the point in outing a person in public, especially now that you claim that the reason was to find out who he is, and now you know.

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  41. Wow, what a terrible experience :( We as a family use Uber regularly and we run into problems once in a while, but normally for us, Uber replies to emails within the day.

    Just a couple of days ago my mom booked me an Uber, and we found out that he only pressed "end trip" almost twenty minutes AFTER I got off the car. We emailed Uber about it and had the extra charges refunded in less than a day.

    My lola likes to visit us here in Mandaluyong (she lives in Novaliches!). Luckily we haven't had any problems with drivers complaining about the distance.

    There are instances where drivers tend to be rude... when you call them bc they drove past the pick-up point and they get mad for being told they were wrong :/ We report those too

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  42. Uber had every right to withold the driver's personal information from you or anyone without LEGAL cause. Imagine, if anyone can just go to your place of work and ask for your personal info, isn't that violating your privacy? Why can't it be the same for that driver? Now if you feel that your brother's safety was threatened, there are other avenues -- legal avenues of doing so. If you will continue to insist that you needed a NAME to file a police report, then whoever advised you gave you incomplete info. You may complain Uber itself! If you already consulted a lawyer, he can demand Uber to release the driver's info or at least come up with arbitration talks. Afterwards, all interactions can be within a controlled and documented environment. Reducing to public shaming via social media can only do so much. I'm not saying the driver was right with what he did. I'm saying, perhaps your way of getting the results you wanted was not the best way.

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  43. Uber had every right to withold the driver's personal information from you or anyone without LEGAL cause. Imagine, if anyone can just go to your place of work and ask for your personal info, isn't that violating your privacy? Why can't it be the same for that driver? Now if you feel that your brother's safety was threatened, there are other avenues -- legal avenues of doing so. If you will continue to insist that you needed a NAME to file a police report, then whoever advised you gave you incomplete info. You may complain Uber itself! If you already consulted a lawyer, he can demand Uber to release the driver's info or at least come up with arbitration talks. Afterwards, all interactions can be within a controlled and documented environment. Reducing to public shaming via social media can only do so much. I'm not saying the driver was right with what he did. I'm saying, perhaps your way of getting the results you wanted was not the best way.

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  44. well it probably changing taxi to UBER car but the same driver with attitude

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  45. Mean not safe to ride...but some driver also are very nice to the passenger...

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  46. Grab car na lang kayo. Buong pangalan pa ng driver at license ang nasa email confirmation.

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  47. Grab car na lang kayo. Buong pangalan pa ng driver at license ang nasa email confirmation.

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  48. I have tried Uber before. I think I rode one with a driver who also told me he didn't know the way around QC. Why do you hire drivers who do not know their way around places?

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  49. Your story was so pretty scary. I have never rode this before. I'd better share this with my friends and family. By the way, I am so happy that your brother's ok :-)

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  50. I have been waiting for an update since July 12. What happened?

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    1. Uber didn't call me back anymore. LTFRB filed the case on our behalf. Driver has been deactivated permanently and won't be driving for Uber ever again.

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