Hotel Sogo assures safety in operations in ‘new normal’ playbook video

In preparation for the hotel industry’s ‘new normal’ Hotel Sogo is implementing various ways of ensuring the safety and security of its guests and employees against the spread of Covid19 virus.

Hotel Sogo adapted the use of ultraviolet (UV) lights as part of its So Clean approach in disinfecting its facilities and intensified the procedures from checking-in to ordering of food while inside the facility. The use of ultraviolet (UV) lights is highly effective at disinfection, particularly the UVC rays that are capable of killing bacteria, germs, and viruses.

The hotel also made sure that their employees have extra level of protection from the virus through their So Good approach, by giving the employees vitamins to boost their immunity and provided personalized PPEs. The employees have also undergone mandatory medical check-up and Covid19 testing to make sure that they are not infected by the Covid19 virus.

Also, to make sure the guests are So Safe during their stay, Hotel Sogo initiates prevention methods like mandatory temperature checks, passing through disinfecting tent, and use of disinfecting foot tray. Hand sanitizers are also placed in common areas, and social distancing will be strictly observed, from the receiving process, elevator use up until going to their rooms. Facilities are also redesigned and modified to protect the guests and employees, like placing the glass panel divider on top of the front desk.

All of Hotel Sogo’s efforts are in its ‘new normal’ playbook that shows the steps it has undertaken to protect its partners, guests and employees. The video playbook was shared to different government agencies like the Department of Health (DOH), Overseas Workers Welfare Administration (OWWA), and the Department of Tourism (DOT), so that it could serve as a good example to other establishments in planning for their preparations reopening.

To find out more, check out Hotel Sogo’s ‘new normal’ playbook video.



  1. Wow! So good to hear that this hotel is stepping up! We all need to feel safe anywhere we go, and these extra steps are admirable.

  2. That's great the Hotel Sogo has started following the safety measures of customers. It is the need of this time and strong marketing tool. It will increasing the trust of guests... (World in Eyes)

  3. It is so interesting to see what steps will be taken with our new normal when it comes to travel - and it really makes all of us feel more safe traveling when we know a hotel is taking health and safety so seriously!

  4. This is good that they are doing what they need to plus even more for the safety of their guests. I like that they provide vitamins!

  5. Great steps that there are taking steps to keep people safe.

  6. I am pleased that the hotel is taking these actionable steps. It's wonderful that the business is willing to keep staff and guests safe during this time.

  7. Oh they resume operations, this is good to know! I have tried staying at one of their branches and I enjoyed a restful sleep.

  8. It's nice to know that they have resumed operations and are taking all the necessary measures for the safety of their guests.


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