I like PLDT. It's always been my first choice when looking for internet connection. However, I am extremely disappointed with their call center and their customer service people. Seriously, this is the second EPIC FAIL moment of Customer Service.
Here is what happened.
October bill came and our helper went to pay it. She brought Php1300 because that is the normal fee. SM cashier said the bill was Php0.01 only. We were delighted. We thought it was the "gift" that they were calling about.
November and December bill came in a red envelope. Much to my dismay, it suddenly said that we were behind in making a payment. Apparently, PLDT myDSL made a mistake and double credited the payment and this is why we had a bill for only Php0.01.
Today, I spoke to Customer Service rep Liza. She admitted the mistake was theirs but said they couldn't do anything for me. I escalated the call to TL Jordan. He too said the same thing. It was PLDT's mistake but they can't do anything. THEY REFUSE TO DO ANYTHING. Oh and yes, I COULD JUST GO AHEAD AND FILE A COMPLAINT.
GREAT JOB PLDT. GREAT F'IN JOB!
This is such a disappointment and a total letdown. This is apparently how they deal with their customers and to think I have always made a payment on time.
TO YOU PLDT, F^&K ^&*!